When we're troubleshooting ads or errors, or when we're trying to locate your payment, there's no substitute for knowing exactly what you're seeing.
IMPORTANT: Be sure to include the URL/address bar and the AdBlock icon on the browser toolbar in your shot.
If you don't know how to take a screenshot please see the following sites which will help guide you through the steps:
You can also use the camera on a mobile device to take a picture of your computer's display. Please check the picture to be sure it's clear (not blurry), glare-free, and large enough to see easily.
Attach a Screenshot to a New Ticket
On our support site, https://help.getadblock.com, click Submit a ticket
Add your screenshot where it says Attachments
- Find the file you you want to add and drag and drop it into the space provided. You can also select "Add a file" and upload it that way.