How to provide a screenshot

When we're troubleshooting ads or errors, there's no substitute for knowing exactly what you're seeing. Here's how to provide a screenshot when you submit a bug or ad report. It will save you some time if you can provide one with your report, because we can start troubleshooting much earlier.


  • It will help if you capture your entire screen
  • Please send us only .gif, .jpg, or .png files

Follow these instructions from to capture a screenshot in Windows, MacOS, Chrome OS (Chromebook), Android, and iOS. Be sure to save it to a file.

You can also use the camera on a mobile device to take a picture of your computer's display. Please check the picture to be sure it's clear (not blurry), glare-free, and large enough to see easily.

Attach a Screenshot to a New Ticket

  1. On our support site,, click +New support ticket
  2. Click Attach a file under the "Tell us more" box
  3. Find the file you saved and click Open

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