Troubleshooting

Common and Recently Reported Issues

• How to remove ads from email (Yahoo!, AOL, Gmail, Outlook, etc.)
• Seeing unblocked ads? Start here!
• I'm seeing ads in YouTube videos
• Problems with porn sites (Pornhub, Redtube, YouPorn, etc.)
• What to do if you are seeing YouTube's anti-adblocking warning
• Your help articles aren't available in my language

See all 12 articles

I'm Seeing An Ad

• Why doesn't AdBlock work as well on mobile devices?
• Pop-up ads in the lower right-hand corner of Windows desktop
• Sponsored posts on Facebook
• About the Acceptable Ads program and "non-intrusive" ads

Issues With AdBlock (But Not Ads)

• Show the AdBlock icon in your browser toolbar
• The AdBlock menu has trouble loading
• Why doesn't AdBlock block spam from reaching my mailbox?
• Change AdBlock's display language
• Blank spaces when ads are blocked by AdBlock
• Why doesn't AdBlock work on the New Tab and other internal browser pages?

See all 10 articles

Browser Specific Issues

• Troubleshooting the AdBlock for Safari Mac app
• How to install AdBlock in Chrome when you can't do it the normal way

A Web Page Doesn't Work With AdBlock On

• A site still asks me to turn off AdBlock although it's allowlisted or AdBlock is paused
• AdBlock is blocking something or has broken a website (for site owners)

Troubleshooting Tips

• How to clear cache, cookies, and reset settings in every browser
• How to provide a screenshot
• Send your debug data
• Check if AdBlock is installed