How to provide your debugging information

If you're gathering your debugging information for troubleshooting purposes, please send us the following information in an email to help@getadblock.com or in a reply to our request for AdBlock's debugging information.

Chrome, Firefox, Edge

Here's how to gather your debugging information in Chrome, Firefox, or Edge: 

  1. Click on the AdBlock toolbar icon. If you don't see it, make sure it's pinned: How to pin the AdBlock menu to your browser.
  2. On the AdBlock popup menu, click the gear symbol.
  3. Select the Support tab.
  4. Next to "Has our team requested some debug info?" click the Copy debug data button. A box opens with AdBlock's debugging information inside it and the data will automatically be copied to your clipboard.
  5. Return to your email and paste the debugging information into your message. To paste, right-click > Paste or use the keyboard shortcut Ctrl + V (Windows)/Cmd + V (Mac).
  6. It's also helpful to attach a screenshot of the actual issue you are seeingHere's how to take a screenshot. Please be sure to include the URL/address bar and the AdBlock toolbar icon in the screenshot.

 

Safari (Mac app)

In the most recent update to the AdBlock for Safari Mac app (Version 2.0), we removed the option to access the debug information. We hope to have this available again in an upcoming version. In the meantime, please send us a screenshot (see more below).

If you are seeing ads or if a page is not displaying correctly, please send a screenshot of what you are seeing. Be sure to include the URL/address bar and display the menu from the AdBlock toolbar icon in your shot. Here are instructions for how to take a screenshot if you need them: How to provide a screenshot.

 

Safari (iOS)

Here's the information we'll need from AdBlock for Mobile on iOS: 

  • The date your filter lists were last updated (open the AdBlock app)
  • AdBlock's version number (in the AdBlock app, select Settings > About)
  • Your device model, found in Settings > About
  • Which version of iOS is running on it, found in Settings > About (this is also the Safari version number)
  • It's always helpful to attach a screenshot of the entire screen on the web page where you're seeing ads (Here's how to take a screenshot and put it in your email). Please include the URL of the same page if possible.

 

Samsung Internet (Android)

Here's the information we'll need from the AdBlock for Samsung Internet app:

  • AdBlock's version number, found on the app info page in your device settings
  • Your device model, found in "About device" in your device settings
  • Which version of Android is running on it, found in "About device" in your device settings
  • Your browser and the version number, found on the app info page in your device settings
  • It's always helpful to attach a screenshot of the entire screen on the web page where you're seeing ads (Here's how to take a screenshot and put it in your email). Please include the URL of the same page if possible.

 

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