Important: We receive many refund requests from users of Total Adblock. We don't make Total Adblock. It is made by a company called Total AV. Here's a link to their support site: https://my.totaladblock.com/support. If you see "Total Adblock" on your billing statement, this is not our product and we can not help you with a refund.
I want a refund
No problem! If you change your mind about paying for AdBlock, you have 60 days to use our 100% money-back, no-questions-asked guarantee. And since payment is always optional, you can continue using AdBlock for free!
Send your refund request to firstname.lastname@example.org. Please don't dispute the charge through PayPal or your credit card company. Sometimes that freezes the money, delaying your refund by up to a month.
It's optional, but we would love to know why you're requesting a refund. It helps us to make AdBlock even better. You don't need to provide a reason, however.
If you still have the thank-you email we sent to the address you provided when you paid for AdBlock, include the Order ID from that email. That will help us to refund your payment faster.
If you no longer have the Order ID, please provide the following information:
- The last four digits of the credit card number OR the email address associated with your PayPal account
- The exact amount of the payment
- The date of the payment
Please allow up to 10 business days for the refund to appear on your account statement.
I paid for the Gold upgrade on your AdBlock for Safari Mac app. Can I get a refund?
Yes, you can, but only Apple can refund your payment. Because payments for the Mac app now go through the App Store, we have no way to refund them ourselves. Please see this article from Apple: Request a refund for apps or content that you bought from Apple.
I paid more than 60 days ago. Can I still get a refund?
Possibly. We will try our best to get you a full refund. Please note that if you paid more than six months ago, we may not be able to refund your payment.
I paid for AdBlock and now I need to reinstall it. Do I have to pay again?
No! Since AdBlock is "pay what you want" software, you're welcome to reinstall it as often as needed without paying again. Please read the payment page when it opens in case we have new information to share with you. Then feel free to close it.
I want to cancel my subscription (recurring payment)
If you set up a recurring payment as a donation or an upgrade for AdBlock Premium and change your mind, it's easy to cancel your subscription. If you used PayPal, you can cancel the subscription in your PayPal account. If you need help, just send a request to email@example.com and we'll be happy to take care of it for you. Unless you tell us otherwise, we will assume you want your payments to stop immediately.
If you still have the thank-you email we sent to the address you provided when you paid for AdBlock, include the Order ID from that email. That will help us to find your subscription faster.
If you no longer have the Order ID, please provide the last four digits of the credit card number OR the email address associated with your PayPal account.
Thanks again for all your support! We have really appreciated it. And since payment is always optional, you can continue using AdBlock for free!
I want to cancel my account
No account is needed to use AdBlock, whether you pay for it or not. If you have ever opened a support ticket or sent us an email, then you do have an account in our support system. A support account is created for you the first time you open a ticket or email firstname.lastname@example.org or email@example.com.
If you paid for AdBlock and get a refund, you are welcome to leave your support account open. Since we never require payment, everyone is welcome to ask us for help at any time.
Having a support account merely allows you to check the status of your support tickets and comment on them directly on our support site, help.getadblock.com. Most people work with us through email and never log in to their support account.
However, if you prefer to close your support account, please be aware that our system will consider future email from your address to be spam. You'll need to use a different email address if you need to ask for assistance in the future.