I want a refund
No problem! If you change your mind about paying for AdBlock just let us know within in 60 days. And since payments are always optional, you can continue using AdBlock for free!
Please don't dispute the charge through PayPal or your credit card company. We are always happy to work with you. When you dispute a charge it can freeze the money and delay your refund, often times by more than a month.
Every week we receive hundreds of refund requests for ad blocking products that aren't even ours. Before contacting us, please check that it says only "AdBlock", "getadblock.com", or "Adblock Inc." on your statement or receipt. If there's an email address or a website on your receipt, please use that to ensure you are contacting the right company. If it doesn't say "getadblock.com" it's not our product.
To receive a refund, please send send your receipt or a screenshot of the charge as it appears on your billing statement to payments@getadblock.com.
I paid more than 60 days ago. Can I still get a refund?
Possibly. We will try our best to get you a full refund. Please note that if you paid more than six months ago, we may not be able to refund your payment.
I paid for AdBlock and now I need to reinstall it. Do I have to pay again?
No! Since AdBlock is "pay what you want" software, you're welcome to reinstall it as often as needed without paying again. Please read the contribution page when it opens in case we have new information to share with you. Then feel free to close it by clicking the "x" on the tab at the top of the page. If you paid for Premium and need to reinstate it, please see this article: How to redeem your AdBlock Premium upgrade.
I want to cancel my subscription (recurring payment)
If you set up a recurring payment as a donation or an upgrade for AdBlock Premium and change your mind, it's easy to cancel your subscription.
If you used PayPal, you can cancel the subscription in your PayPal account.
For all other payment methods send a request to payments@getadblock.com. To help us find your payment faster, please include a copy of your receipt or a screenshot of the charge as it appears on your billing statement.
Thanks again for all your support! We have really appreciated it. And since payment is always optional, you can continue using AdBlock for free!
I want to cancel my account
No account is needed to use AdBlock, whether you pay for it or not. If you have ever opened a support ticket or sent us an email, then you do have an account in our support system. A support account is created for you the first time you open a ticket or email us.
If you paid for AdBlock and get a refund, you are welcome to leave your support account open. Since we never require payment, everyone is welcome to ask us for help at any time.
Having a support account merely allows you to check the status of your support tickets and comment on them directly on our support site. Most people work with us through email and never log in to their support account.
However, if you prefer to close your support account, please be aware that our system will consider future email from your address to be spam. You'll need to use a different email address if you need to ask for assistance in the future.
If you would still like to close your support account, just let us know.