Payment FAQ

To save you some looking around in our Help Center, here are answers to frequently asked questions about paying for AdBlock.

Your payment page makes it look like I have to pay for AdBlock. I thought AdBlock is free?

You opened a page that says AdBlock has been updated and asks for a contribution. Isn't that just a spammy ad for AdBlock?

I want to pay, I just can't right now. Can I still use AdBlock?

I want to pay, but I don't have a credit/debit card or PayPal account. Can I pay with cryptocurrency or a check?

If I give you my credit card information, how do I know it's secure?

Can I pay in my local currency?

How much does AdBlock cost?

Why won't you let me contribute less than US$10?

I get paid at the end of the month. Can you remind me to contribute?

I paid for AdBlock. Are you going to charge me again?

I paid for AdBlock but nothing downloaded. Where can I install it?

I paid for AdBlock. I got a new computer or my hard drive crashed and I lost all my software. Do I have to pay for AdBlock again?

I'm seeing your payment page every time I open my browser. What's up with that?

I have AdBlock Premium. How is it different from AdBlock?

Who am I paying when I pay for AdBlock?

How do I change the payment method for my subscription?

 

Your payment page makes it look like I have to pay for AdBlock. I thought AdBlock is free?

AdBlock is supported by happy users. We encourage payment because we like to feed our families, but the vast majority of people use AdBlock for free. Just close that page by clicking the "x" on the tab if you prefer not to pay.

 

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You opened a page that says AdBlock has been updated and asks for a contribution. Isn't that just a spammy ad for AdBlock?

Did we mention we're supported by contributions? More than 99% of our users don't pay for AdBlock. Many of them have even forgotten they have it. When we have cool new features and bug fixes to announce, we occasionally show a page that reminds folks we're still blocking ads for them. We've found that most are glad of the reminder. Since payment is never required, you're always welcome to close the update page without paying.

 

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Your update page opened just as I was paying for something else!

We do our best to make sure the update page opens at the right time. It can be difficult to tell whether it's safe to open the page when we can't see what you're doing. We're very sorry if it appeared at an inconvenient time.

If you paid for AdBlock thinking it was something else, we will be happy to refund the payment. Just send a request to support@getadblock.com and include a copy of the emailed receipt or a screenshot of the charge as it appears on your billing statement.

 

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I can't pay right now. Can I still use AdBlock?

Of course you can! AdBlock is "pay what you want" software. While we're grateful for every contribution, we understand that not everyone who wants to pay is able to. Pay when you can, if you like, and in the meantime, please use AdBlock for free with our blessing.

You can still support our work by giving AdBlock a good review in your browser's extension store. You can also tell all your friends about AdBlock! There are a lot of copycats out there. Be sure to tell them to get it from our website, getadblock.com, so they get the right one. :)

 

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I don't have a credit/debit card or PayPal account. Can I pay with cryptocurrency or a check?

We're very sorry but we do not accept payment by cryptocurrency, check, money order or transfer. See the question above for other ways you can support us!

 

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If I give you my credit card information, how do I know it's secure?

We don't store any of your credit card information on our servers. Our payments are handled by Stripe, PayPal, Paddle, or (in some regions) a trusted local payment processor. Learn more about how these companies secure your personal information:

Security at Stripe

PayPal Safety and Security

Paddle Data and Security

(Check the website of your local payment processor for its security policy.)

 

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Can I pay in my local currency?

You can if your local currency is USD, EUR, GBP, AUD, CAD, CHF, JPY, RUB, or MXN. If your country (as set in your system or browser settings) matches a region for which a local currency is available, you will see it as an option on our payment page.

If your local currency isn't available, you can still pay in USD. Just use an online service to convert USD to your local currency. For example, try entering "convert 5 usd to rupees" in a Google or Bing search box.

 

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How much does AdBlock cost?

Since we don't require payment at all, how much you contribute is up to you.

Please note, if you choose to pay, the smallest amount we can accept is US$10 to offset the fees our payment processors charge.

We also offer additional customization features in the AdBlock extension. These are only available in desktop versions for Chrome, Firefox, and Edge. You can learn more here: What is AdBlock Premium?

 

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Why won't you let me pay less than US$10?

We don't process payments ourselves. We use payment processors like Paddle, Stripe and PayPal. Their fees are fixed, meaning the smaller the contribution, the less of it we're able to keep. Please see this article for more information.

 

I get paid at the end of the month. Can you remind me to contribute?

It's a much better idea to set a reminder for yourself on your calendar or phone.

 

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I paid for AdBlock. Are you going to charge me again?

This question has a two-part answer.

Part 1: If you chose the recurring payment (subscription) option, we will automatically withdraw your payment on the next payment date until you tell us to stop. (We hope to provide a way to manage your AdBlock subscription yourself in the near future.)

Part 2: Our payment page opens every time AdBlock is installed. We don't have any way to associate an installation with a particular payment or user. Everybody sees that page, whether they have paid or not. (Learn more.) Feel free just to close the page if you don't want to pay again.

 

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I paid for AdBlock but nothing downloaded. Where can I install it?

Visit https://getadblock.com and click the GET ADBLOCK button. We have step-by-step installation instructions if you need them.

 

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I paid for AdBlock. I got a new computer or my hard drive crashed and I lost all my software. Do I have to pay for AdBlock again?

Not at all! You may install AdBlock as often as you like on as many computers as you have without paying again (unless you want to).

 

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I'm seeing your payment page every time I open my browser. What's up with that?

It shouldn't be happening. Please see this article for suggestions of what might be going wrong and what to do: Seeing AdBlock's payment page more than once or AdBlock settings are changing.

 

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I paid for the AdBlock Premium upgrade. How is it different from AdBlock?

AdBlock Premium provides access to additional customization features in the AdBlock extension. It is only available in desktop versions for Chrome, Firefox, and Edge. You can learn more here: What is AdBlock Premium?

 

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Who am I paying when I pay for AdBlock?

AdBlock is made by a small team. You can see our smiling faces on our Contributors page.

 

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How do I change the payment method for my subscription?

If you need to update your card information or change your payment method altogether, please contact us through a support ticket: Submit a request.

 

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