A site still asks me to turn off AdBlock although it's allowlisted or AdBlock is paused

If you have paused or disabled AdBlock or allowlisted the website (or if AdBlock isn't even installed), and you're still seeing a "turn off your ad blocker" notification, then one of two things is happening:

  1. Something else on your computer is causing the notification to appear.
  2. The test the site is using to detect ad blockers is generating a false positive (less likely).

Here are some troubleshooting steps to try:

1. The primary cause for the notification to continue to appear is another extension that is preventing JavaScript from running, hiding ads, or blocking trackers and cookies. The most common culprits are other ad blockers. After that, you'll want to disabling other extensions like DuckDuckGo, Kaspersky Anti-Banner, Ghostery, PrivacyBadger, Disconnect and NoScript. You can do the following to view your list of extensions:

  • In Chrome enter about:extensions in the address bar.
  • In Safari, go to Safari > Preferences > Extensions (or look in the Launchpad for an ad blocking app).
  • In Edge, click More (...) > Extensions.
  • In Firefox, enter about:addons in the address bar.

If you don't immediately see an extension that could be causing the problem, try toggling all of your extensions to Off, reload/refresh the page and see if the anti-adblock notification continues to appear. If it doesn't appear, turn each extension back on one-by-one, reloading the page each time, to identify the extension causing the notification to appear.

2. In some cases, cyber security or VPN software can trigger a site to display the notices as well. Try disabling these types of software and see if the notifications continues to display.

3. Clear the site's cookies and reload the page.

4. If you use Firefox, make sure you are not in a Private Browsing window. (If you're using Chrome or Edge, make sure AdBlock is enabled in incognito or private mode)

5. Make sure JavaScript is enabled in your browser.

If these suggestions don't help, there may be a problem with the test itself. In that case, all you can do is report it to the site administrators and hope for the best!


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