A site still asks me to turn off AdBlock although it's allowlisted or AdBlock is paused

If you have disabled AdBlock (or if AdBlock isn't even installed), and you've tried reloading the page but you're still seeing a "turn off your ad blocker" notification, then something else on your computer is causing the notification to appear.

First check for another extension:

The primary cause for the notification to continue to appear is another extension that is preventing JavaScript from running, hiding ads, or blocking trackers and cookies. First try disabling all your other ad blocking or privacy extensions (ex: Malware Bytes, DuckDuckGo, Ghostery, PrivacyBadger, Norton Anti-track, etc).

Use the steps below for the browser you are using to view your list of extensions:

    • In Chrome and Edge enter about:extensions in the address bar.
    • In Safari, go to Safari > Preferences > Extensions (or look in the Launchpad for an ad blocking app).
    • In Firefox, enter about:addons in the address bar.

If you don't immediately see an extension that could be causing the problem, try toggling all of your extensions to Off, reload the page and see if the anti-adblock notification continues to appear. If it doesn't appear, turn each extension back on one-by-one, reloading the page each time, to identify the extension causing the notification to appear.

If it's not another extension, check the following:

  • In some cases, cyber security or VPN software can trigger a site to display the notices as well. Try disabling these types of software and see if the notifications continues to display.
  •  If you are using private mode or an incognito window, make sure AdBlock is enabled: Using AdBlock in incognito or private mode.
  • Clear the site's cookies and reload the page.

If these suggestions don't help, feel free to send us a message and we can take a look: Submit a support request. To expedite your case, include a screenshot of the notification making sure to include the AdBlock icon on your toolbar as well as the URL/address bar.

 

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