Seeing AdBlock's payment page more than once or AdBlock settings are changing

You should only see our payment page when you install AdBlock. If you are seeing it every time you open your browser, or if AdBlock's options are changed back to the default settings every time you open your browser, it means something is wrong. Something is returning AdBlock to its default "just installed" state every time you close your browser. Below are common reasons this can happen for each browser and what you can do to stop it from happening.

Chrome

Problems Initializing After an Update

If Chrome encounters a problem updating AdBlock, it will reset AdBlock to its default state and may not tell you first. Uninstalling and reinstalling AdBlock should set things right again. Remember to copy any custom filters you've created to a text file for safekeeping before you uninstall AdBlock. You'll need to add them again after AdBlock is installed.

Using a Cookie Cleaner

Some system applications and browser extensions are designed to delete some of your browsing data when you close your browser. Ccleaner is one of the more well-known of these, but there are others. You may be using one that is deleting data that AdBlock needs to "remember" settings between browsing sessions.

Make sure to tell the software not to remove "localStorage" files, because that's where AdBlock's settings are stored. To do this, exclude the following folder:

C:\Users\{yourusername}\AppData\Local\Google\Chrome\User Data\{yourprofilename}\Local Storage

In the path above, replace "{yourusername}" with your Windows username and "{yourprofilename}" with the name you gave your Chrome profile. Here's an example: 

C:\Users\jane\AppData\Local\Google\Chrome\User Data\Jane\Local Storage

If you didn't create a specific user profile, use "default," like this::

C:\Users\jane\AppData\Local\Google\Chrome\User Data\default\Local Storage

Problems With Chrome Profiles

If you have tried the suggestion above or if you don't use a cookie cleaning application, it probably means that either your Chrome profile or Chrome itself has become corrupted. If you haven't already tried reinstalling AdBlock, do that now. As noted above, our payment page will open once AdBlock has installed. If you don't want to pay for AdBlock at this time, just close the page. If our payment page appears again after that or your settings aren't remembered the next time you open Chrome, try installing AdBlock in a new Chrome profile. If the problem happens even in a new Chrome profile, try these additional Chrome troubleshooting steps.

Firefox

Note: In the latest update of Firefox (Version 115) if you have Private Browsing mode enabled, the extension will reinstall each time you open your browser. To stop this from happening, please disable Private browsing. If you need help finding the location to do this, or if you want to be updated when we've fixed this issue, please reach out to us at help@getadblock.com.

There was a problem initializing AdBlock after an update

If Firefox encounters a problem updating AdBlock, it may reset AdBlock to its default state and not tell you first. Uninstalling and reinstalling AdBlock should set things right again. Remember to copy any custom filters to a text file for safekeeping before you uninstall AdBlock. You'll need to add them again after AdBlock is installed.

You're using a cookie, disk, or file cleaning program such as Ccleaner

Some system applications and browser extensions are designed to delete some of your browsing data when you close your browser. Ccleaner is one of the more well-known of these, but there are others. You may be using one that is deleting data that AdBlock needs to "remember" its settings between browsing sessions.

Make sure to tell the software not to remove "localStorage" files, because that's where AdBlock's settings are stored. For more information about which folder to exclude and how to exclude it, please consult the documentation for the software you're using.

You're subscribed to too many filter lists

Firefox offers a limited amount of memory available for add-ons to store their settings. Each filter list you subscribe to and every custom filter you add takes up some of that space. If you have too many, AdBlock will run out of storage space and be forced to discard whatever doesn't fit.

We recommend subscribing to no more than three or four filter lists. (Wondering which filter lists you really need?) We also suggest that you not enable AdBlock's advanced mode if you don't need advanced options, since that uses more storage space than basic mode.

Your Firefox preferences file or profile might have become corrupted

If you have tried the suggestions above or if you don't use a cookie cleaning application, it probably means that either your Firefox preference fie or profile or Firefox itself has become corrupted. 

If you haven't already tried reinstalling AdBlock, do that now. As noted above, our payment page will open. If you don't want to pay for AdBlock at this time, just close the page.

If the problem continues to happen, try these Firefox troubleshooting steps.

Edge

There was a problem initializing AdBlock after an update

If Microsoft Edge encounters a problem updating AdBlock, it will reset AdBlock to its default state and may not tell you first. Uninstalling and reinstalling AdBlock should set things right again. Remember to copy any custom filters to a text file for safekeeping before you uninstall AdBlock. You'll need to add them again after AdBlock is installed.

You're using a cookie, disk, or file cleaning program such as Ccleaner

Some system applications and browser extensions are designed to delete some of your browsing data when you close your browser. Ccleaner is one of the more well-known of these, but there are others. You may be using one that is deleting data that AdBlock needs to "remember" its settings between browsing sessions.

Make sure to tell the software not to remove "localStorage" files, because that's where AdBlock's settings are stored. For more information about which folder to exclude and how to exclude it, please consult the documentation for the software you're using.

You're subscribed to too many filter lists

Note: The following suggestion applies only if you're using Windows 10 Anniversary Update and Microsoft Edge 14. All releases of AdBlock for Microsoft Edge that run in Microsoft Edge 15 or later have unlimited storage space for filter lists and custom filters.

In versions of Windows 10 before the Creators Update in May 2017, Microsoft limited the amount of memory available for Edge extensions to store their settings. Each filter list you subscribe to and every custom filter you add takes up some of that space. If you have too many, AdBlock will run out of storage space and be forced to discard whatever doesn't fit.

We recommend subscribing to no more than three or four filter lists. (Wondering which filter lists you really need?) We also suggest that you not enable AdBlock's advanced mode if you don't need advanced options, since that uses more storage space than basic mode.

A Windows Update might have broken Microsoft Edge

If the suggestions above either don't help or don't apply to you, it probably means that Microsoft Edge itself has become corrupted. This often happens after a Windows Update. Microsoft is aware of the issue.

If you haven't already tried reinstalling AdBlock, do that now. As noted above, our payment page will open. If you don't want to pay for AdBlock at this time, just close the page.

If that doesn't fix the problem, try these Microsoft Edge troubleshooting steps.

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