The Code Never Arrives
If you don’t see the code for your purchase in your inbox, here are a few things to check:
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Check your spam or junk folder. Most people who reach out to us end up finding the email in one of these folders.
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Confirm which extension you’re using. AdBlock and Adblock Plus (ABP) are separate products, each with its own Premium upgrade.
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AdBlock’s logo: a red stop sign with a white hand.
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Adblock Plus’s logo: a red stop sign with the letters “ABP” in white.
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Along those same lines, are you using the AdBlock extension or the Adblock Plus extension? You won't receive a code if you paid for AdBlock but request a code in the Adblock Plus extension (and vice versa): Making sure AdBlock is installed.
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Double-check the email address. The code is sent to the email you used at checkout. If you enter a different email when trying to redeem it, you won’t receive a code.
Didn’t get a receipt? You may have entered a typo when purchasing. In that case, contact us using the steps below and we’ll help you sort it out.
👉 If you purchased Premium for one extension but try to redeem the code in the other, it won’t work. Make sure you have the correct extension installed.
👉 If you purchased Adblock Plus Premium, you’ll need to follow the steps here: Unlock Adblock Plus Premium.
Incorrect Code Error
In some cases you may encounter an error message during the upgrade process or when unlocking the Premium upgrade. Below are errors you may see and how to address them.
If you see an error message that the code is incorrect while enabling Premium, this is typically due to an old or invalid code being entered. Please delete all previous AdBlock emails containing codes from your email inbox, close any other open AdBlock tabs in your browser, and try enabling the upgrade again: Unlock AdBlock Premium.
If you still need help upgrading, please contact us so we can help: Submit a ticket. Providing detailed information like screenshots, proof of purchase, and the steps you've already tried, will help us rule out the issues above and expedite your request.