AdBlock Help Center
AdBlock Help Center
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The AdBlock menu has trouble loading

If the AdBlock menu displays a message that it had trouble loading, AdBlock may have encountered a browser error that prevented it from opening properly.

loading_menu.png

To troubleshoot:

  1. First, try restarting your computer.

  2. If the menu still doesn't load, restart your browser.

Important: The vast majority of users who reach out to us resolve the issue by restarting their computer and their browser. Please be sure to try these steps before continuing.

  1. On the off chance that restarting your computer or browser doesn't help and the problem persists, try reloading AdBlock using the steps for your browser below.

Chrome

  1. Open chrome://extensions.

  2. Disable, then re-enable, AdBlock.

Firefox

  1. Open about:addons.

  2. Disable, then re-enable, AdBlock.

Edge

  1. Open edge://extensions.

  2. Disable, then re-enable, AdBlock.

  1. Finally, if the steps above do not resolve the issue, you can try uninstalling AdBlock and installing it again.

  2. If none of the options above make a difference, please submit a ticket with the following screenshots, using the steps for your browser below.

Chrome

Please first check for any errors associated with AdBlock. To do this, you'll need to open AdBlock's background page:

  1. Open a page where the problem is happening. Make sure all other tabs are closed.

  2. Open a new tab and visit chrome://extensions to open Chrome's extensions page.

  3. Select Developer mode in the upper right corner of the page. You will see a few more options appear for each extension.

  4. Find AdBlock in the extension list and click the background page link to open the developer window for AdBlock.

  5. Click the Console tab at the top of the window.

  6. Reload the page where the problem is happening. (You might need to drag the developer window out of the way.) If there are any error messages in the console window (usually in red text), take a screenshot of what you are seeing.

Next, check for errors associated with Chrome. To do this, you'll need to open Chrome's Developer Tools:

  1. Right-click the page and select Inspect from the context menu that appears. The Chrome Developer Tools panel will open beside or below the page.

  2. Click the Console tab at the top of the panel. Reload the page.

  3. If there are any error messages in the console tab (usually in red text), take a screenshot of what you are seeing.

Edge

Please check for any errors associated with AdBlock. To see them, you'll need to open AdBlock's background page:

  1. Open any page where the issue is happening. Make sure all other tabs are closed. Open a new tab and visit edge://extensions/ to open Edge's extensions page. Toggle the Developer mode option on the left to ON.

  2. Find AdBlock in the list and click the background page link to open a "developer mode" window for AdBlock. Click the Console tab at the top of the new window.

  3. Reload the page where the problem is happening. (You might need to drag the developer window out of the way.)

  4. If there are any error messages in the console window (usually in red text), take a screenshot of the window.

Next, check for errors associated with Edge. To see them, you'll need to open Edge's Developer Tools:

  1. Right-click the page and select Inspect Element. The Edge Developer Tools panel opens beside or below the page.

  2. Select the Console tab at the top of the new window. Reload the page.

  3. If there are any error messages in the console tab (usually in red text), take a screenshot of the window.

Firefox

Please check for any errors associated with AdBlock. To see them, you'll need to open AdBlock's debug page:

  1. Open any page where the issue is happening. Make sure all other tabs are closed.

  2. Open a new tab and visit about:addons to open Firefox's Add-ons Manager.

  3. Click on the gear symbol at the top of the page and select Debug Add-ons.

  4. Find AdBlock in the list of extensions and click on Inspect. 

  5. In the window that opens, click on the reload symbol at the top of the page.

  6. Then take a screenshot of what you see in the window and attach it to your ticket.

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Tip: You may see the following error in your console:

DOMException: Internal error opening backing store for indexedDB.open

If you are seeing this error, then this is most likely due to a corrupt Chrome or Edge profile. You can test this by creating a new Chrome user and then adding AdBlock. If the issue no longer happens, then you will need to remove the corrupt profile and use a new one.