Are you seeing unblocked ads while using AdBlock? We've found that when ads aren't being blocked properly, these steps usually help:
- Click on the AdBlock toolbar icon. If you don't see it, make sure it's pinned: How to pin the AdBlock menu to your browser.
- Click on the gear symbol on the pop-up menu.
- Click on the "Filter lists" tab.
- Make sure you are subscribed to both the following filter lists: EasyList and Anti-circumvention
- Make sure you are unsubscribed from the Acceptable Ads filter list.
- Click the "update now" button.
After selecting the correct filter lists, be sure to reload any pages where you were previously seeing ads to ensure the change takes effect.
- Make sure your filter lists are up-to-date: How do I manually update my filter lists?
- In the AdBlock app, go to the Ad Blocking tab. Under "Change what AdBlock shows and hides" click Manage and make sure the "Allow some non-intrusive ads" option is toggled OFF.
- In Safari, go to Safari > Settings > Websites > Content Blockers and make sure the option "When visiting other websites" is set to ON.
- In Safari, go to Safari > Settings > Extensions and make sure "AdBlock Engine" is selected.
- Make sure your filter lists are up-to-date: How do I manually update my filter lists? On your iOS device you can do this by tapping on "Update Filter Lists" on the main screen of the AdBlock app.
- In the AdBlock for Mobile app, go to Settings and make sure the "Allow some non-intrusive ads" option is toggled OFF.
- On your iOS device, go to Settings > Safari > Extensions and make sure all three AdBlock options are toggled ON.
- On your iOS device, go to Settings > Safari and continue scrolling until you see the Content Blockers option. Make sure that the All Websites option is toggled ON.
- Make sure your filter lists are up-to-date: How do I manually update my filter lists?
- In the AdBlock for Samsung Internet app, go to Settings and make sure the "Allow some non-intrusive ads" option is toggled OFF.
Try Our Troubleshooting Tool
You may also want to use our troubleshooting tool by clicking the [?] in the upper right-hand corner of the AdBlock menu. This option will help walk you through some basic troubleshooting steps. Note: This feature is only available in the desktop versions for Chrome, Firefox, and Edge.
Still seeing ads?
If none of the above steps helped, try these additional troubleshooting steps or reach out to us at help@getadblock.com. Please include a screenshot of the ad(s) you are seeing with the URL/address bar and the AdBlock icon on the browser toolbar clearly displayed in your shot. Here are instructions for how to take a screenshot if you need them: How to provide a screenshot.