If the AdBlock menu displays a message that it had trouble loading, AdBlock may have encountered an error that prevented it from opening properly and it usually has to do with an issue with the browser.
First, try restarting your computer.
If the menu still doesn't load, restart your browser.
Important
The vast majority of users that reach out to us are able to resolve this issue by restarting their computer and browser. Please be sure to try these steps before continuing with the steps below.
On the off chance that restarting your computer or browser doesn't help and the problem persists, try reloading AdBlock:
- Open chrome://extensions.
- Disable, then re-enable, AdBlock.
- Open about:addons.
- Disable, then re-enable, AdBlock.
- Open edge://extensions.
- Disable, then re-enable, AdBlock.
Finally, if the steps above do not resolve the issue, you can try reinstalling AdBlock.
If none of the options above make a difference, please reach out to us with the following screenshots:
- Open a page where the problem is happening. Make sure all other tabs are closed.
- Open a new tab and visit chrome://extensions to open Chrome's extensions page.
- Select Developer mode in the upper right corner of the page. You will see a few more options appear for each extension.
- Find AdBlock in the extension list and click the background page link to open the developer window for AdBlock.
- Click the Console tab at the top of the window.
- Reload the page where the problem is happening. (You might need to drag the developer window out of the way.) If there are any error messages in the console window (usually in red text), take a screenshot of what you are seeing.
Next, check for errors associated with Chrome. To do this, you'll need to open Chrome's Developer Tools:
- Right-click the page and select Inspect from the context menu that appears. The Chrome Developer Tools panel will open beside or below the page.
- Click the Console tab at the top of the panel. Reload the page.
- If there are any error messages in the console tab (usually in red text), take a screenshot of what you are seeing.
- Open any page where the issue is happening. Make sure all other tabs are closed. Open a new tab and visit edge://extensions/ to open Edge's extensions page. Toggle the Developer mode option on the left to ON.
- Find AdBlock in the list and click the background page link to open a "developer mode" window for AdBlock. Click the Console tab at the top of the new window.
- Reload the page where the problem is happening. (You might need to drag the developer window out of the way.)
- If there are any error messages in the console window (usually in red text), take a screenshot of the window.
- Right-click the page and select Inspect Element. The Edge Developer Tools panel opens beside or below the page.
- Select the Console tab at the top of the new window. Reload the page.
- If there are any error messages in the console tab (usually in red text), take a screenshot of the window.