Additional troubleshooting for unblocked ads

Have you completed basic troubleshooting for unblocked ads, but are still running into trouble? Follow the steps in this article for additional troubleshooting options so you can get back to distraction-free browsing.

Note: If you’re using the AdBlock for Safari Mac app, try these steps first.

Check for malware/adware
Clear your cookies, update your browser

Giving your browser a little clean-up can sometimes help block ads that weren’t blocked before. Why? 

  • Your browser cache may retain information from a previous visit to a website with ads.

  • A website may have created cookies on your computer that interfere with ad blocking.

  • Malware can change your browser settings to keep your ad blocker from working.

  • Browsers sometimes have bugs that make it difficult to block ads properly. Updating your browser makes sure it has any bug fixes that have been released.

Here’s how to clear your cache, cookies, and update your browser: How do I clear my browser cache and cookies, reset my browser settings, and update my browser?
Uninstall and reinstall AdBlock

Have you heard the phrase “Have you tried turning it off and on again?” It’s a popular phrase because it’s so often the solution to technical problems that don’t appear to have any underlying issue. Uninstalling and reinstalling AdBlock is the browser extension equivalent of “turning it off and on again.” It resolves a surprising number of issues, especially with unblocked ads. If you’re having trouble with ads even after trying all of our troubleshooting steps, you might want to give AdBlock a fresh install. Follow these steps for reinstalling AdBlock.
Block the ad manually (desktop only)

If you’re only being bothered by one or two ads, you may want to consider manually blocking them. This works well if you’re only seeing ads on a particular website and you’re browsing on a desktop computer. (Note: This does not apply to our AdBlock for Safari Mac app, which does not feature manual blocking options). Follow these steps to manually block an ad:

  1. Click the AdBlock toolbar icon and select Hide something on this page or right-click anywhere on the page, select the AdBlock menu, then click Hide something on this page.
  2. A dialog box will appear as a blue highlight follows your cursor around the page. When the blue highlights what you want blocked, click it.
  3. If the ad is successfully blocked, go to step 4. If it isn't completely gone or the page doesn't look right, use the slider to adjust the highlighted area. Be careful; blocking too much can break a page.
  4. Click Looks good
  5. If everything looks good and you want to the hidden item to remain hidden, click Confirm. (Advanced users, feel free to use the Edit button and tweak the filter rule to your heart's content.)

Voila! The ad should be blocked every time you visit the site. If it doesn’t work, continue with the steps below. You can also learn more about this feature: Use AdBlock's manual blocking wizard to block ads and more.

Report the ad to the list authors

If the suggestions above haven't helped, then the ad may have simply slipped through the filter lists. Our filter lists are maintained by each filter list’s authors. Read more here: How can I contact the filter list authors to report unblocked ads or a list problem?
Unfortunately that means we can’t fix filter lists that aren’t working properly in most cases. The best thing to do is to report the ad to the list authors so that they can update their filter list and block it for everyone. The more reports they receive about a troublesome ad or website, the more likely they are to resolve the issue quickly.
Can't you just help me?

Please feel welcome to reach out to our support team by sending an email to our Support Team: Submit a ticket. However, keep in mind that AdBlock does not promise to block every single ad. (We do our best, but sometimes it's basically impossible to block every single ad on every single site for every single user on the internet.) We may not be able to resolve every unblocked ad you run across, but we’re always happy to hear from you!


Was this article helpful?
19 out of 67 found this helpful