Additional troubleshooting for unblocked ads

This article will help: How to remove malware or adware from your device

Giving your browser a little clean-up can sometimes help block ads that weren’t blocked before. Why? 

• Your browser cache may retain information from a previous visit to a website with ads.

• A website may have created cookies on your computer that interfere with ad blocking.

• Malware can change your browser settings to keep your ad blocker from working.

• Browsers sometimes have bugs that make it difficult to block ads properly. Updating your browser makes sure it has any bug fixes that have been released.

Here’s how to clear your cache, cookies, and update your browser: How do I clear my browser cache and cookies, reset my browser settings, and update my browser?

Have you heard the phrase “Have you tried turning it off and on again?” It’s a popular phrase because it’s so often the solution to technical problems that don’t appear to have any underlying issue. Uninstalling and reinstalling AdBlock is the browser extension equivalent of “turning it off and on again.” It resolves a surprising number of issues, especially with unblocked ads. If you’re having trouble with ads even after trying all of our troubleshooting steps, you might want to give AdBlock a fresh install. Follow these steps for reinstalling AdBlock.

If you already checked your settings and you're only being bothered by one or two ads, you may want to consider manually blocking them. See this article to learn how: Use AdBlock's hiding wizard to block ads and more.

(Note: This does not apply to our AdBlock for Safari Mac app, which does not feature manual blocking options). 

If the suggestions above haven't helped, then the ad may have simply slipped through the filter lists. Our filter lists are maintained by each filter list’s authors. Read more here: How can I contact the filter list authors to report unblocked ads or a list problem?

Unfortunately that means we can’t fix filter lists that aren’t working properly in most cases. The best thing to do is to report the ad to the list authors so that they can update their filter list and block it for everyone. The more reports they receive about a troublesome ad or website, the more likely they are to resolve the issue quickly.

Of course! You can reach us by filing out our request form: Submit a ticket.

Keep in mind that AdBlock does not promise to block every single ad. (We do our best, but sometimes it's basically impossible to block every single ad on every single site for every single user on the internet.) We may not be able to resolve every unblocked ad you run across, but we’re always happy to hear from you!